How do I change my Profile (password, email address,
add another user to my account etc.?
I cannot remember my password, how do I sign in?
What if I can't log in using Internet
Explorer?
What if I can't log in using Safari?
How is OnlineBillCenter different from online
banking?
How much does it cost to subscribe to
OnlineBillCenter?
Who
authorizes payment amounts and dates?
Can I use OnlineBillCenter to pay anyone?
Can I still see the details of my bill before I
approve it?
Can I print a copy of my bill?
Is OnlineBillCenter compatible with Quicken,
Microsoft® Money and Excel?
What happens if I have a dispute with a payee?
Can anyone see my personal financial information?
Is OnlineBillCenter available in my area?
How can I get help or have a question answered?
What is my billing address with OnlineBillCenter?
How do I change my password or email
address or add another person to my account?
On the Home page of OnlineBillCenter, click on Profile. You will be asked
to log in. You will be directed to a secure website where your profile is
maintained. An editable version of the Personal Profile page appears. Here you
will be able to change your password, change your email address, add or delete
another person with access to your account and update other contact
information. Click Save changes when you are done. You will receive a
confirmation e-mail stating that your account has been updated.

I cannot remember my password, how do I
sign in?
On the OnlineBillCenter Home page, click on "Sign In" and enter your username
and then click on "Forgot Password". You will be asked to provide your
email address and username on record. You will then be emailed a
temporary random password which you will be required to change when upon
signing in again with the temporary password.

How is OnlineBillCenter different from
online banking?
OnlineBillCenter is a Total Internet solution for bill delivery, payment and
management. It works with any bank and any payee you may have. While many banks
offer the ability to issue payments online, you're still required to track and
manage all of the paper bills that come to your house. By receiving your bills
and managing the process online, OnlineBillCenter truly removes the burden of
handling monthly bill payments. And OnlineBillCenter allows you to make
payments to anyone – even someone who doesn't normally send you a bill. So you
can have fewer headaches, fewer worries and a lot more free time.

How much does it cost to subscribe to
OnlineBillCenter?
Even if you are familiar with all the benefits of OnlineBillCenter's Total Bill
Management service, you may still decide that you prefer to receive all of your
bills at home rather than online. Or, you may need the convenience of online
bill management for your Small Business. Whatever your needs, OnlineBillCenter
has a service plan to match. Select from the following flexible service plans:
Total Bill Management (TBM) - OnlineBillCenter’s flagship service enables
you to receive, review, pay and organize all your bills online in one secure
and convenient location. There are four price plans to choose from for Total
Bill Management. Click here
for details on pricing.
Please note: Your monthly service fee is automatically debited each month from
the default payment account you specify. A notice from OnlineBillCenter will
appear in your Outbox seven days prior to the due date and will be filed once
the payment is made.

Who authorizes payment amounts and dates?
Only you can authorize payments. You have Total control over whom you are
issuing a payment to, the exact payment amount, when the payment should be sent
or whether to pay the bill at all. If you have a flat fee or regularly
occurring bill that you would like to have paid each month, OnlineBillCenter
can be instructed to do it for you automatically. Please note: Your
OnlineBillCenter service fee will be automatically debited from your default
payment account each month.

Can I use OnlineBillCenter to pay anyone?
You can use OnlineBillCenter to pay anyone with a U.S. mailing address. To
issue a payment from the OnlineBillCenter Bill Center, you will need to set up
a Payee Profile. Most payees are Business Payees, and many of them can be found
in our Common Payees database. Some payees may be a little more unique, such as
a neighborhood lawn service or a friend you wish to give a gift check. You can
enter Total contact information into a Personal Payee Profile, and we can issue
payment to anyone you want. Please note: certain payments, such as tax payments
to the IRS are discouraged, but may be scheduled at your own risk.

Can I still see the details of my bill
before I approve it?
Yes, OnlineBillCenter provides both summary and detail information for your
bills. You can view or print a full image of the bill at any time.

Can I print a copy of my bill?
Yes, it's easy to print a copy of any of your bills in the OnlineBillCenter
Bill Center. Just click on your browser's Print icon.

Is OnlineBillCenter compatible with
Quicken, Microsoft® Money and Excel?
OnlineBillCenter integrates with leading personal financial management
software, including Quicken, Microsoft® Money and Excel. It's simple to merge
your bill payment data with the rest of your financial records. From the
OnlineBillCenter Bill Center, select the format that you would like to download
your payment data into. You can choose the Quicken and Microsoft Money QIF file
format, or the Microsoft Excel CSV format.

What happens if I have a dispute with a
payee?
If you have an issue with a specific charge on a bill, you will need to contact
your payee directly, just as you do today. You can pay whatever amount you like
while you are disputing a specific item or charge, or even decide whether to
pay the bill at all.

Can anyone see my personal financial
information?
OnlineBillCenter is totally committed to safeguarding your personal information
and protecting your privacy. OnlineBillCenter will never divulge any of your
personal information - contact, financial, bill history - to anyone else,
period. Click here to read more about our Guaranteed
Privacy Policy.

Is OnlineBillCenter available in my area?
OnlineBillCenter is currently available anywhere in the United States. Due to
banking rules and Internet security restrictions, the OnlineBillCenter service
is not currently available in any other countries. U.S. subscribers can access
the OnlineBillCenter Bill Center to receive and pay their U.S. bills, even
while traveling abroad.

How can I get help or have a question
answered?
If you experience difficulty with the service, or if you have questions about
your account,
click here to contact us. Our staff
of trained support representatives is available to assist 24/7. In the Bill
Center, OnlineBillCenter also features rich, context-sensitive online help that
can answer most typical questions.

What is my billing address with
OnlineBillCenter?
Upon enrollment, you will be assigned a unique mailing address at
OnlineBillCenter's state-of-the-art mail processing center in Sioux Falls, SD.
For bills you have redirected to the Bill Center, this will be your billing
address. Some merchants ask for a billing address to confirm credit card
purchases made by telephone or over the Internet. In addition, your payees may
reference this address when verifying your account or identity with them.
For eBills and bills you receive at home, your billing address will not change.
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