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For your convenience, we have published answers to the most frequently asked questions about OnlineBillCenter. You may be able to instantly find the answer to your support questions in the FAQ section.

OnlineBillCenter also features world-class client support - you can email us anytime at OnlineBillCenter@billsupport.com or call us toll free with your questions. Our staff of trained support representatives is available to assist you 24/7.

If you need help accessing your account and do not get immediate assistance, our goal is to get back to you within 24 hours.

Technical Help

For all questions regarding your OnlineBillCenter bill pay account (new features, payees, scheduled bill payments, etc.) please call our first level support team at 866-72-BILLS (866-722-4557), 24/7 Customer Service: OnlineBillCenter@billsupport.com

Profile Help

For any questions concerning your profile (password, username, etc.) or our website and company, please contact the party that referred you to this service. Enter the Code for their Contact information.

Company Code:  

Termination of Service:

Your notification must be sent to us by E-mail and will become effective as of the last day of the month we receive your cancellation email. Use the email address of the company that referred you (enter company code above and click on "View Contact Info" to find the email address to communicate termination of services.)  Please include in your email the following items to ensure proper and timely termination:

    1.   Provide your account username and email address on file.
    2.   Update your mailing address in your OnlineBillCenter.com profile, if not current. Regardless of which party initiates the termination, it is your responsibility to inform your billers to change your billing address to the address at which you wish to receive mail.
    3.   Provide a reason for canceling.
    4.   Indicate if you wish to receive a cancellation CD with the past 2 years of bills and payment history.

You will receive an email notification of your official account closing. Per the Terms and Conditions, you will be responsible for payment of our fees incurred prior to and during the billing period in which your termination becomes effective, including the full fee for the final month of service even if your service is terminated before the end of that monthly period. We reserve the right to terminate your service at any time with or without cause.

To read details about the termination of service, please click HERE.